Service Name

Citizen’s Charter

Date created:

30 Apr 2013

Approved By:

Dr. Madhusudhan Chaudhury


Reviewed By:

Name : Dr. Sudipta Bose

Ex-Medical Superintendent

Responsibility of Updating:

HOD Pharmacology
Name :Dr. Ashim Kumar Ghosh

This charter seeks to provide a framework which enables our users to know:

  • The service available in the hospital.
  • The quality of services they are entitled to.
  • The means through which complaints regarding denial or poor quality of services will be attended to.
  • We ensure that all our users receive courteous and prompt attention.


Principal: 0343 – 2608500; Mobile No: +91-8170009444

Emergency: 0343 – 2608000

Doctors wear white apron and nurses are in their uniform. All staff members are in possession of identity cards.

Enquiries:‘May I Help You’ & Enquiry counter exists at the main reception and in the OPD hall.


Timing 24 hrs, 365 days:

  • Casualty medical officers and residents available 24 hours on all days
  • Call days are fixed for various Consultants and are available round the clock.



  • General OPD(Medicine, Surgery, Gynecology , Pediatrics, Eye, ENT, Orthopedics and Dental) :9 AM to 5 PM
  • Speciality Clinics (Infertility, Cancer Detection, Immunization & Well baby, High Risk Newborn Follow-up, Asthma, Pediatric Nephrology, Pain Management etc) : 2Pm: 5Pm
  • Registration Counter open till 1 Pm


Laboratory :Sample collection round the clock (24 x 7 )

Radiology: Round the clock (24 x 7 ).

Blood Bank:

Blood Bank facilities available in the Hospital round the Clock ( 24 x 7)


  • All patients admitted in various wards of the hospital are treated as per the hospital policy.
  • Diet provided to all indoor patients.
  • Visitors are allowed only at notified visiting hours : 4 to 6 PM on all days, 10am-12pm on Sundays and holidays
  • Facility of free treatment for Economically Weaker Section (OPD – 10%, IPD – 10%)
  • Staff nurses are on duty round the clock in the wards.
  • Admitted patients should contact the staff nurse / Floor manager for any medical assistance they need


  • Wheel chairs and stretchers are available for non-ambulatory patients.
  • Ambulance available, on payment, round the clock.
  • There is a standby generator to cater to emergency services in case of breakdown of electricity.
  • Adequate drinking water and toilet facilities are available.
  • Cafeteria – 8AM. To 10 P.M
  • OP Pharmacy is located on the ground floor ( 8 am to 8 pm , 365 days)

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